<h1>Help Desk Services - Healthcare IT Services - Electronic Health Record Services</h1>

The rise in the number of hospitals and health centers implementing EHR (Electronic Health Record) services has resulted in the increasing need for quality and efficient support, and help desk services. Anthelio offers professional help desk management services supported by trained help desk personnel with in-depth clinical and IT knowledge. Anthelio understands that developing a streamlined help desk service by any healthcare organization on its own involves additional efforts and expenditure. We cater to this need by offering customized help desk services and staffing solutions at small and medium sized hospitals and other healthcare centers in order to enable them to focus on their core competencies as a healthcare provider.

Global Clinical Helpdesk (manned by doctors and nurses)

Anthelio takes pride in introducing its Clinical Service Desk – a specialty offering for clinicians. Anthelio employs physicians and healthcare professionals with experience and/or certification in Epic, Cerner, McKesson, MEDITECH, GE and other clinical applications.

• As hospitals and other healthcare providers advance to more complex levels of EHR (Electronic Health Records) usage, and Healthcare Information and Management Systems Society (HIMSS), they have experienced a shift in the percentage of calls dialed to the Service Desk that are clinical in nature. They see a rise from about 7% to as high as 30% and it remains at that level due to the dynamic nature of the systems as they stabilize, add functionality and upgrade codes.
• The physician team at Anthelio has experience in clinical documentation improvement, case management and utilization. This allows the team to make recommendations that are not only based on an organization’s clinical and IT ecosystem, but also to acquire good business sense.
• The physician staff are available 24x7x365 with guaranteed higher rate of first call resolution of queries/issues and minimal hold times.
• The health center will have a physician liaison who understands its unique environment and serves as a single point of contact for escalating concerns and maintaining physicians’ and clinicians’ satisfaction.

IT Service Desk

While offering a broad range of services to its clients, Anthelio’s Service Desk manages and reports five industry leading key performance indicators to ensure delivery of consistently high service levels and client satisfaction. Anthelio’s Service Desk is the single point of contact between service providers and end-users across organization(s). The Service Desk is staffed 24x7x365 with dedicated professionals that handle incidents ranging from password resets to application specific problems and system wide outages. 

Problem resolution is performed with the help of client specific documentation, knowledge database and problem management tools. Anthelio’s highly technical staff brings with them years of experience and certifications in hardware, operations, networking and desktop support. The Service Desk uses proven processes, and Information Technology Infrastructure Library (ITIL) methodologies to continuously streamline IT service and support, thus cutting costs for the clients.

Field Services

Our global capability provides high quality technical stand-alone and combination services that include implementation, support and maintenance of distributed infrastructure platforms. These services can be delivered at the client location, or through remote access support, thus ensuring lower costs .

The services include a structured approach to hardware component management, Hardware Break / Fix, Install / Move / Add / Change (IMAC), Desktop Software Support and Warranty Management.